The Smile Team welcomes new patients to our care


Before your visit

New patients are always welcome at The Smile Team Balwyn North dental rooms. Our entire team is proud to be able to share with you our passion in providing our exceptional level of health care. Please call, email, or click for an online appointment and let us know how we can help you at your visit.  Whether it's  for a comprehensive examination to plan towards long term dental health, perhaps a refreshing clean with the examination, or maybe just to fix that sore or broken tooth, we are here to help.

On your visit

Your appointment will begin at our patient lounge where you'll be warmly greeted. You're welcome to have a tea or coffee (some of our existing patients come in early to enjoy this), have a read through the day's newspapers or up to date magazines. Internet access is available via our two patient lounge iPads.  Once we receive your general and medical information you will meet one of our dentists.

Your dentist will take steps to determine your oral health. A comprehensive examination will check for signs of oral cancer, jaw joint and jaw muscle function, the health of the gums, the alignment of your teeth, signs of weakening tooth structure, and dental decay. We will use our digital dental x-rays (80% less radiation than conventional methods) to examine the teeth, and utilise our intra oral camera to look at any issues together.

Our aim is to keep you well informed. This is the key to long term dental health. It truly empowers patients to make decisions about how we can minimise dental treatment through preventing developing issues, if and when to treat, and what choices you have in treatment. Being well informed will allow you to take steps you'll be happy with in the long term.

If your visit is to have a refreshing clean as well as an examination, you will meet one of our lovely Oral Health Therapists. They are dental experts in helping you to identify and manage issues before they become problems requiring dental treatment. 

If your visit is to have the sore of broken tooth fixed, your dentist will examine your tooth carefully. We will assess and identify the problem, and provide you with options including a quote of the fees as per our Fair Fee Policy. Where necessary we will use an intraoral camera to look at the extent of the problem together to help with keeping you informed. Treatment will only begin if you are comfortable and happy with the dental treatment solution.

Children's dental care

As a family practice The Smile Team Balwyn North dental rooms also warmly welcomes children. After all, good dental health starts early. Your child will begin their dental visits until the age of 18 with our Oral Health Therapists. Oral Health Therapists are trained specifically for children's dental care and general preventive dental care for adults. They know what it takes to make your child feel especially at ease. In addition to approaching children in a friendly manner, we add balloons, stickers, and play DVD shows to make their appointments fun!
Related: At what age should my child have a dental visit?